Puckstoppers - FAQ
Frequently Asked Questions TRAINING CENTRE

Programs / School FAQ


Q. How far ahead do we have to book or are there openings on XX day?
A. Please check the 'Session Availability' page on our website for openings, but we suggest booking several days in advance. We require a minimum of 24 hours notice to book all appointments, but 48 hours is best to ensure your order will be processed and scheduled in time.

Q. What if we can't make our scheduled session?
A. Cancellations are permitted up to 48 hours in advance, any cancellation with less than 48 hours notice is charged at full cost.

Q. How often should I attend training to continue development?
A. We have found the majority of serious goaltenders who visit us, attend about once every 7 to 10 days. Any longer between sessions and there is no progression as we have to re teach the same things time after time because the student doesn't retain the information.

We strongly recommend the 7 to 10 day window as a guideline when booking multiple sessions where the goal is continued growth. Attending one session or one every few months will NOT develop or 'tune up' a goaltender. Like anything, repetition and practice are needed to improve and build on the learning experience.

Q. Are there any age restrictions for one on one sessions?
A. We have seen students as old as 61 and have no maximum age, but the minimum age for private sessions is 8 years old. There are a variety of reasons that 8 is our minimum, but over 20 years of experience has proven that this is the minimum age before anyone should look to begin intense personal goaltender specific training. If your child is under 8, we recommend the Fundamentals program as a great starting point.

It is a proven documented medical fact that young children under 8 (and many even older) cannot maintain focus for long enough to endure or even appreciate the information provided during a one on one training session with one of our expert instructors. Children at this young age usually do not even posses the physical endurance or muscle control to benefit from many of the drills or instruction.

The simple fact is that (in our opinion - and that of most recognized hockey authorities and governing bodies) kids under 8 shouldn't even be playing full time in goal. Teams at this age normally rotate the position throughout the team on a weekly basis. Kids at this age should be working on learning the entire game, how plays develop and becoming more proficient in skating. Goaltending on a full time basis will not allow them to do this!

We firmly believe in providing exactly what we promise and we do not want to take anyone's money, simply for the sake of taking it...There are other schools or trainers that may be willing to do this, but we believe it is unethical to take money and not deliver what we have promised. It is for this reason that we do not accept students under 8 years of age for private sessions, nor will we make exception to this policy.

Q. Should I book 1 hour, 45 minute or 30 minute sessions?
A. Aside from the initial 1 hour evaluation session, we base this decision on the goaltenders maturity and physical conditioning. Please ask this question during your evaluation and we will better be able to answer this question once we have worked with the student.

Tests prove the mind cannot learn after the body becomes taxed to exhaustion and in providing lessons for many years, we have a very good understanding of the students optimum learning ability and timeframe you should book.

Q. Is there an expiry date on Prepaid Training Session packages?
(i.e. 3 - 5 - 10 - 15 packages)?
A. No, the packages do not expire and are valid until used - however they are not transferable.

Q. Where exactly is the Training Centre?
A. Please see DIRECTIONS on the booking availability page. You will also be sent a link to this page when you receive your confirmation - please PRINT these directions, do not rely on GPS as our building has over 40 entrances and you will not find us without the directions

Q. Do I wear skates and gear?
A. Yes, our students are required to wear full equipment and skates for all sessions.

Q. Is the plastic ice easy to move on?
A. Yes, although it isn't as slippery as real ice, almost all maneuvers that can be made on real ice can be performed on the plastic.

We like to compare the plastic to riding a 10 speed bike in 10th gear, while you do exactly the same thing as you would in 1st gear, it that much harder to do. The plastic is the same and will help build leg strength and make returning to real ice, seem easy!

The plastic surface is excellent for training because it forces the goaltender to perfect their movements and refine every aspect of balance and power development.

Q. Do I need to know what I want to do at each session?
A. Our expert instructor will help determine what area need to be worked on, but if you have a specific request, please tell us.

Q. Will the plastic ice dull or do damage to my skates?
A. We use the highest grade of plastic ice on the market, the same material full arenas are made of! It will not to any damage to your skate blades, although you may need to sharpen them a little bit more often (i.e. if you regularly sharpen every 10 hours on real ice, you may need to sharpen after 6 hours on the plastic surface).

We strongly suggest the use of the 'Sweet Stick' to keep your skates tuned and sharp, this little tool will save you a ton in sharpening costs.

Q. Can my coach or family come and watch?
A. Sorry but we do not allow spectators in general - we do understand parents and siblings may come along and watch, however we STRONGLY suggest only 1 person be present during your session. Our sessions are designed to be private to maximize the learning experience. The more people in attendance, the less focused the goaltender will be. We do not allow coaches or outside spectators.

Q. Where do I change - can I shower?
A. We have a private change area, just follow the directions to the Training Centre and everything is there, unfortunately a shower is not available.

Q. Can I bring a friend to help shoot?
A. Depending on the situation, friends are welcome to come for the 'warm up' but may or may not be permitted to help during the actual training, for some drills having 2 shooters is helpful. Please also consider that having a friend in attendance may also be a distracting the training.


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